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Hobart Office:
219-942-1148
Crown Point Office:
219-663-2483

Pinnacle in the News

Alesha Jernas receives “Distinguished Customer Service Award”

Alesha Jernas from Pinnacle Insurance Group of Indiana, Inc. in Hobart is the winner of the 2015 IIAI Distinguished Customer Service Award. The award is presented annually at the annual Independent Insurance Agents Convention in Indianapolis in memory of Ethel Heckman, IIAI’s Director of Administration from 1948 to 1983. The criterion of this award recognizes an employee of a member agency who demonstrates loyalty, dedication to the achievement of results and continued professional growth in the servicing of the agency’s clients. 

 

Alesha is a commercial lines customer service agent with Pinnacle Insurance Group. She is currently completing her CSRM (Certified School Risk Manager) designation and plans to work towards her CIC (Certified Insurance Counselor) designation next. She is responsible for day-to-day servicing, claims, communication, quoting, and correspondence on commercial accounts.

 

Alesha believes that in order for an independent agency to be successful, it’s important to have the right group of employees; they need to be willing to work as a team and put the customer first. She also thinks agencies should be involved with both their local communities and insurance associations. Alesha said, “I truly love my job and helping people!”

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April 25, 2014 - Money $ense, Episode 103 - "Insurance"

Pinnacle Insurance Group of Indiana was recently featured on episode 103 of Money $ense, when host Anthony Contrucci sat down with agency President, Mark Bates, to talk about four areas of personal insurance: Auto, Homeowners, Personal Property, and Umbrella Policies. Mark discussed the basics of each category and also shared a few facts not commonly known, such as improving your credit score to lower your premium, what to do if your child’s vehicle is co-titled when they head off to college and take the vehicle with them, and several others.

Check out the video below!
 

Our Locations

Pinnacle Ins Grp - Hobart

618 E Third St
Hobart, IN 46342
Main office: 219-942-1148

Pinnacle Ins Grp - Crown Point

216 E Joliet St
Crown Point, IN 46307
Main office: 219-663-2483

Our Providers

Testimonials

Pinnacle Insurance Group is always there to help and sometimes just listen. You see they are not just for insurance, they're part of my family. Just ask my wife and daughters where they get their insurance. Client since 1992.
Larry Granzow
The Smith Agency isn't interested in making short term profits on your account, but in developing a long term relationship with you. I have been extremely satisfied with the performance of the staff of the Smith Agency during my association with them.
Dr. Thomas Dykiel
The School City of Hammond has worked with Citizens Management and Rick Smith of Smith Insurance for several years in processing our workers comp claims. The service we receive is excellent.
Diane Schweitzer, PhD, CSRM
I have worked with Rick Smith as our insurance agent for approximately eight years. Rick is very knowledgeable of the insurance needs of public school corporations...The office staff is very cooperative and promptly processes any requests we ask of them.
Rob James, CPA, CBO
I always appreciate a job well done...I'll never change my insurance because of [Joyce] and Rick's team.
Jeff Yergler
I have been a long time customer of the Pinnacle Group Insurance for many years and I have been very pleased with the service that I have received from them. The staff is very professional when dealing with insurance issues that need attention.
Doug Popp
Thank you for taking the time to research all of the quotes for me...I was very impressed with your thoroughness...
Anonymous
We are very pleased with Joyce Helsel and the staff at Pinnacle Insurance in Hobart. Numerous times Joyce has gone out of her way to get us the best coverage and pricing for home, cars and toys. Many times she has done this without us asking...We highly recommend Joyce Helsel and Pinnacle Insurance for your insurance needs.
Kent and Peggy Rosenbaum
Thank you for your amazing response to our claim situation. You and your team made a bad situation a little better. Kudos to the adjuster Derek Cooley that came out to view the damage. He was very professional, informative and compassionate. Everyone involved worked as a wonderful team to help us minimize our lose starting with our agent Mark Bates at Pinnacle Insurance Group to AmeriClean of Merrillville and their crew, and last but not least to your Company and crew. Sincerely grateful, John Jacques and Marie DiCianni Jacques
John & Marie DiCianni Jacques
We want to thank you again for listening to our dilemma on Saturday, recognizing that we were under some serious time restraints, and for sending out the email and following up with it so the adjuster was at our house on Monday, and we were given the OK to go ahead with repairs immediately. All of this made an upsetting situation a manageable one...Thank you again.
Laura and Paul Hutchison