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Hobart Office:
219-942-1148
Crown Point Office:
219-663-2483

Pinnacle Insurance Group of Indiana - Client Testimonials

Pinnacle Insurance Group, formerly The Smith Insurance Agency and Fleming, Bates & Barber Insurance, Inc., has served Indiana and the Chicagoland area for nearly 70 years. See what our clients have had to say in that time:


"Pinnacle Insurance Group is always there to help and sometimes just listen. You see they are not just for insurance, they’re part of my family. Just ask my wife and daughters where they get their insurance.  Client since 1992."
 

- Larry Granzow


"Lake Central School Corporation has used the Smith Agency for over 24 years. During that time, we have found Rick to be very professional, always willing to bring us new products, ideas or even companies to review. I have worked personally with Rick for the past 15 years. During this time I have trusted the advice he has given to me as my agent. He always had the best interest of Lake Central in mind. During our numerous meetings, he would always show me ways to reduce my insurance premium like becoming self-insured for workers compensation insurance, or increasing deductibles on various lines of insurance. Even though I no longer work at Lake Central, I still call Rick for insurance advice. The Smith Agency isn’t interested in making short term profits on your account, but in developing a long term relationship with you. I have been extremely satisfied with the performance of the staff of the Smith Agency during my association with them."
 

- Dr. Thomas Dykiel


"The School City of Hammond has worked with Citizens Management and Rick Smith of Smith Insurance for several years in processing our workers comp claims. The service we receive is excellent. Claims are processed quickly and expertly, the follow-up medical care is very good, data is available for review quarterly, medical case management is excellent and training programs are top notch. As a result of our relationship with Citizens Management and Smith Insurance Agency, we estimate our workers compensation cost savings are nearly $1 million per year."
 

- Diane Schweitzer, PhD, CSRM


"I have worked with Rick Smith as our insurance agent for approximately eight years.  Rick is very knowledgeable of the insurance needs of public school corporations.  Over the years, he has worked diligently with the insurance providers to obtain the best prices for us.  This includes our annual property/casualty coverage, long-term disability, workers’ compensation, and various builder’s risk insurance needs.  The office staff is very cooperative and promptly processes any requests we ask of them.  I would recommend Rick Smith to anybody reviewing their insurance needs."
 

- Rob James, CPA, CBO


"I always appreciate a job well done...I'll never change my insurance because of [Joyce] and Rick's team."
 

- Jeff Yerler


"Thank you for taking the time to research all of the quotes for me...I was very impressed with your thoroughness..."
 

- Anonymous


"I have been a long time customer of the Pinnacle Group Insurance for many years and I have been very pleased with the service that I have received from them. The staff is very professional when dealing with insurance issues that need attention. I have sent many customers to Pinnacle Insurance over the years because of the business that I am in and everybody has been very pleased with my referral to this group. I will continue to do business with Pinnacle because customer satisfaction is very important to me and they are the best. Keep up the great work!!!"
 

- Doug Popp


"We are very pleased with Joyce Helsel and the staff at Pinnacle Insurance in Hobart. Numerous times Joyce has gone out of her way to get us the best coverage and pricing for home, cars and toys. Many times she has done this without us asking. Recently we put in a pool and Joyce diligently worked to get the insurance companies to agree to allow us to have the slide and board we wanted.

Joyce looks out for her clients for coverage and claims. She has advised and processed our claims quickly to help us get back to normal when calamities have occurred.

We highly recommend Joyce Helsel and  Pinnacle Insurance for your insurance needs."
 

- Kent and Peggy Rosenbaum


"Thank you for your amazing response to our claim situation. You and your team made a bad situation a little better. Kudos to the adjuster Derek Cooley that came out to view the damage. He was very professional, informative and compassionate. Everyone involved worked as a wonderful team to help us minimize our lose starting with our agent Mark Bates at Pinnacle Insurance Group to AmeriClean of Merrillville and their crew, and last but not least to your Company and crew. Sincerely grateful, John Jacques and Marie DiCianni Jacques."
 

- John & Marie DiCianni Jacques

Our Locations

Pinnacle Ins Grp - Hobart

618 E Third St
Hobart, IN 46342
Main office: 219-942-1148

Pinnacle Ins Grp - Crown Point

216 E Joliet St
Crown Point, IN 46307
Main office: 219-663-2483

Our Providers

Testimonials

Pinnacle Insurance Group is always there to help and sometimes just listen. You see they are not just for insurance, they're part of my family. Just ask my wife and daughters where they get their insurance. Client since 1992.
Larry Granzow
The Smith Agency isn't interested in making short term profits on your account, but in developing a long term relationship with you. I have been extremely satisfied with the performance of the staff of the Smith Agency during my association with them.
Dr. Thomas Dykiel
The School City of Hammond has worked with Citizens Management and Rick Smith of Smith Insurance for several years in processing our workers comp claims. The service we receive is excellent.
Diane Schweitzer, PhD, CSRM
I have worked with Rick Smith as our insurance agent for approximately eight years. Rick is very knowledgeable of the insurance needs of public school corporations...The office staff is very cooperative and promptly processes any requests we ask of them.
Rob James, CPA, CBO
I always appreciate a job well done...I'll never change my insurance because of [Joyce] and Rick's team.
Jeff Yergler
I have been a long time customer of the Pinnacle Group Insurance for many years and I have been very pleased with the service that I have received from them. The staff is very professional when dealing with insurance issues that need attention.
Doug Popp
Thank you for taking the time to research all of the quotes for me...I was very impressed with your thoroughness...
Anonymous
Thank you for your amazing response to our claim situation. You and your team made a bad situation a little better. Kudos to the adjuster Derek Cooley that came out to view the damage. He was very professional, informative and compassionate. Everyone involved worked as a wonderful team to help us minimize our lose starting with our agent Mark Bates at Pinnacle Insurance Group to AmeriClean of Merrillville and their crew, and last but not least to your Company and crew. Sincerely grateful, John Jacques and Marie DiCianni Jacques
John & Marie DiCianni Jacques
We want to thank you again for listening to our dilemma on Saturday, recognizing that we were under some serious time restraints, and for sending out the email and following up with it so the adjuster was at our house on Monday, and we were given the OK to go ahead with repairs immediately. All of this made an upsetting situation a manageable one...Thank you again.
Laura and Paul Hutchison